Data Protection Policy
At SoftGen, protecting personal information and confidential business data is a fundamental part of our operations. We are committed to implementing appropriate technical, administrative, and organizational measures to safeguard information entrusted to us by our clients, partners, and website visitors.
1. Purpose
The purpose of this Policy is to establish SoftGen's commitment to protecting personal data and confidential information throughout its lifecycle.
2. Scope
This Policy applies to:
- Visitors to the SoftGen website & prospective clients
- Existing clients & business partners
- Software development projects & SaaS products operated by SoftGen
- Employees, contractors, and authorized personnel
3. Types of Data We Protect
Depending on the services provided, SoftGen may process or protect information including:
Personal Information
- Name & Email address
- Phone number & Company name
- Job title & Country or region
Business Information
- Project requirements & specifications
- Technical documentation
- Business processes & Quotations / Contracts
Technical Information
- IP address & Browser information
- Device information & error logs
- Performance & security logs
Project Assets
- Source code & database structures
- Design files & API documentation
- Configuration files & deployment keys
4. Data Protection Principles
SoftGen follows the following principles when handling information:
- Lawfulness, Fairness, & Transparency
- Purpose limitation & data minimization
- Accuracy & storage limitation
- Integrity & confidentiality
- Accountability
5. Data Collection
We collect only information reasonably necessary to respond to inquiries, deliver services, develop solutions, maintain customer relationships, improve services, and meet legal obligations.
We do not knowingly collect unnecessary personal information.
6. Data Security
SoftGen implements reasonable safeguards including HTTPS/TLS encrypted communications, role-based access control, strong authentication practices, secure cloud infrastructure, secure source code repositories, update management, logging, and backup procedures.
7. Confidential Information
SoftGen treats confidential client information with strict care.
Examples include:
- Business strategies & financial info
- Customer databases & source code
- API credentials & passwords
- Technical documentation
- Product roadmaps & road planning
Such information is disclosed only when necessary for authorized business purposes or where required by law.
8. Data Retention
Information is retained only for as long as necessary to complete projects, fulfill contractual obligations, meet legal requirements, resolve disputes, and maintain records.
When information is no longer required, it may be securely deleted or anonymized.
9. Third-Party Service Providers
SoftGen may use trusted third-party providers to support cloud hosting, email delivery, source code version control, development environments, analytics, and payment processing. We take reasonable steps to work with providers that maintain appropriate security standards.
10. International Data Processing
Certain information may be processed or stored using infrastructure located outside your country depending on the technology providers used to deliver our services. Where applicable, reasonable safeguards are implemented to protect such information.
11. Access to Information
Access to confidential information is granted only to authorized individuals who require such access to perform their responsibilities. Access permissions are reviewed periodically and may be revoked when no longer required.
12. Data Breach Response
If SoftGen becomes aware of a security incident affecting protected information, we will take reasonable steps to investigate the incident, limit potential impact, restore affected services, notify affected parties when required by law or contract, and improve controls to reduce future risks.
13. Individual Rights
Where applicable under relevant data protection laws, individuals may request to:
- Access their personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict or object to specific processing
- Withdraw consent where processing is based on consent
Requests may be submitted using the contact details provided below.
14. Employee Responsibilities
Personnel working with SoftGen are expected to:
- Protect confidential information & follow internal security procedures
- Use authorized systems responsibly
- Report suspected security incidents promptly
- Avoid unauthorized disclosure of information
15. Policy Updates
SoftGen may update this Policy periodically to reflect changes in technology, legal requirements, business operations, or security practices. The revised version will be published on this page together with the updated revision date.
16. Contact Us
For questions regarding this Data Protection Policy or requests relating to personal information, please contact us: